Iberdrola rolls out nearly 500 AI agents across operations

Iberdrola says it is expanding agentic artificial intelligence across its businesses, with nearly 500 AI agents already in use or under development. The company says the tools are designed to help employees work faster, improve process execution, and support operations across grids, generation, customer service, corporate functions and IT.

Why it matters: - Iberdrola is using agentic AI to automate routine work and speed decisions across a utility business that depends on critical infrastructure and rapid response. - The company says the approach is meant to raise productivity while keeping people responsible for final decisions. - Iberdrola says the tools are also intended to support a more efficient, resilient and sustainable electricity service.

What happened: - Iberdrola said it is advancing the use of agentic artificial intelligence across the Group. - The company said it has nearly 500 AI agents already implemented or in different stages of development. - The agents support activities across grids, generation, customer interactions, corporate functions and IT. - The company said the rollout is part of its “AI Utility of the Future” strategy.

The details: - Iberdrola said the AI tools are designed to support employee talent by giving teams faster access to knowledge, automating repetitive tasks and providing contextual information and recommendations. - In grids, the company said AI helps anticipate potential incidents, improve visibility into infrastructure conditions and support supply restoration within minutes. - In generation plants, Iberdrola said AI supports work planning, maintenance coordination and access to technical knowledge for asset management. - In customer operations, the company said voicebots and chatbots help handle questions, complaints and documentation more efficiently. - In corporate areas, Iberdrola said AI improves productivity in administrative, finance and legal functions. - In IT, the company said specialized agents help manage incidents, speed up problem resolution and support technological changes. - Iberdrola said the adoption is backed by training and enablement programs that help employees identify new use cases and apply AI to specific business challenges.

Between the lines: - The rollout shows how utilities are trying to use AI beyond chat tools and into operational workflows tied to reliability, maintenance and service restoration. - Iberdrola is framing AI as a support layer for workers, not a replacement for human oversight. - The company said decisions remain under human control and accountability. - That balance matters in a sector where mistakes can affect power delivery and critical infrastructure.

What's next: - Iberdrola said it will keep introducing these capabilities progressively and responsibly. - The company said it expects agentic AI to help teams manage growing operational complexity and strengthen consistency across processes. - Iberdrola is likely to keep expanding use cases as employees identify new applications through its training programs.