New My Outdoor Alabama License System Goes Live August 24
With the new system, users can create a secure profile once, then use it to log in, renew, or view their licenses instantly in the future. Also, for login purposes, the user’s profile will display either a Customer ID, Conservation ID, or driver's license number. You can use any one of the three to look up your account.
Commissioner Blankenship thanked Tyler Technologies and its Alabama manager, Robert Hines, for their work to upgrade the system as well as the many ADCNR employees, including WFF’s Wanda McCullers, Ruby Ellison, Justin Grider, John Gallacher, Pope and others who worked on the license project.
“I’d like to commend our team at ADCNR for working through all the nuances and issues to help put this system together,” Commissioner Blankenship said. “They have all worked as a good team to bring this upgrade to fruition, and it will be really good for our customers going forward.”
WFF’s Lewis said one of the benefits of the My Outdoor Alabama system is it can keep track of a great deal of information for the user.
“Once someone is in the system, everything is migrated over to the new platform,” Lewis said. “You will have access to your purchases and license history in the new system and your Game Check harvest records. You’ll have one dashboard to keep up with it. Your Conservation ID number will be the same in the new system.”
Lewis said the new system will also make it easier on event organizers who might give a lifetime license away as a prize or incentive.
“We’re looking forward to being able to do gift cards,” Lewis said. “We have events where people want to give away a lifetime license. With the previous system, they would have to fill out a paper application and attach a check to it. We’ve had issues with that over the years when the recipient never followed up on the purchase, and we would have to go back and forth on the refund. With the new system, they can buy a gift card. The gift card recipient can go at their own leisure, upload their documents and purchase the license.”
Kevin Anson, Director of ADCNR’s Marine Resources Division (MRD), said saltwater recreational anglers will also benefit from the My Outdoor Alabama license system.
“For the recreational anglers, they will have easier access to historical information about their licenses,” Anson said. “They can buy licenses that they have purchased in the past.”
However, those who wish to purchase commercial licenses for saltwater species will still have to visit the MRD office at Orange Beach or Dauphin Island to obtain those licenses. Anson said there will be no pre-sales of commercial licenses. They will go on sale October 1.
Anson said the required reporting of red snapper, greater amberjack and gray triggerfish harvests can still be done through the 2.0.0 version of the Outdoor AL app or online at www.outdooralabama.com.
Tyler Technologies’ Hines said the update is a retirement of the legacy license system with a move to a cloud-based technology platform that will provide a better account experience for customers. Hines said the ADCNR system accounts for 715,000 transactions annually with the purchase of 1.4 million license products.
"ADCNR has been a valued partner for more than two decades, and it has been a privilege to work alongside their team on this important modernization effort,” Hines said. “The successful launch of the Recreational Licensing platform reflects the dedication and collaboration of both organizations, and we are proud to help provide Alabama's hunters, anglers, and outdoor enthusiasts with a more convenient and connected experience. We look forward to continuing our partnership and supporting ADCNR's mission for years to come.”
For those who need assistance, My Outdoor Alabama customer support will be available 24/7. For license sales and My Outdoor Alabama general support call 1-888-848-6887. For Mobile Application support, dial 1-866-246-9581. For Game Check/Snapper Check, call 1-800-888-7690.
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